Tina Roth Eisenberg (aka SwissMiss) recently asked her readership about swag, on Twitter and her blog.
What's the coolest swag you've ever received? What was it? What company gave it out?
— Tina Roth Eisenberg (@swissmiss) May 14, 2014
I was surprised by the strength and length of my opinions on the subject in the comments. I think it’s due to the fact that, while I’m a hippie about our earth and a minimalist design snob in theory about possessions, I’m a complete sucker for free stuff. So rather than rail against swag as wasteful, I think companies can strive to make it awesome in all the right ways:
Useful or solves a problem.
The only swag I’ve ever enjoyed is stuff that’s well made and useful even if you wouldn’t think to buy it. I’ve seen several customized Field Notes notebooks; those are amazing. Expos like Penny Arcade often have people giving away enormous sturdy reusable bags for people to cart around their swag in—I like that model of being helpful and solving a problem. I’ve also received custom etched pint glasses that bore the logo of a fictional pub in the game I was working on; that was cool. I much prefer a glass I can pour beer into over a poster or a stuffed animal.
Be careful, though—most of us have an excess of cheap free water bottles and mugs and commuter coffee cups and such. I feel like you’ve got to make sure your useful product is actually better made than the industry average if you want people to appreciate it and use it—which of course you should, because why else are you creating it? So no cheap BPA-laden leaky water bottles. Make it count with quality materials and an attractive base design.
Fancy pens never lose.
Everyone needs a pen, right? I mean, at some point in life. Pharmaceutical companies make the BEST free pens, with gimmicky weird tricks when you click them or twist them, etc. They always have playful design even if the playful element is pointless—and they’re usually well-made pens, sometimes in metal and usually refillable. I had a student in Mexico City who was a psychiatrist specializing in ADHD; he used to save up pens for me from ADHD drug makers because they so delighted me. Little tricks like if you clicked them the colored dots exposed under the brushed aluminum would change from gray (sad?) to yellow and orange (happy?) and such. It was delightful to have a toy embedded in a pen. (Doesn’t hurt that it was a really nice well-made pen with good heft, a metal body, and smooth ink flow.)
Legal services/conferences follow closely behind in Pen Swag Awards—my favorite pens to this date are ones from ten years ago when my law student roommate snagged me Lexis Nexus pens with integrated tape flags, and even this one pen that has a light in the nib for taking notes in a darkened room during a presentation. (Annoying to your neighbors, perhaps, but I’m still a sucker for a gimmicky pen.) They’re again well crafted, ergonomic, and they usually pack some kind of extra-useful feature beyond that of a standard pen. Can’t lose being useful.
Quality materials that show good taste.
I also love swag made from lovely materials—a Korean video game conference yielded a pen made of bent wood veneer. So cool. I’ve gotten swag made of glass or wood or even concrete once or twice; interesting high-quality materials set you apart.
And of course, a decent sense of aesthetics matters. This is more subjective to define, but I usually see decent overlap between people who choose natural materials and people who have an excellent product design aesthetic. And natural materials can sometimes even elevate mundane items, IMO.
Make it a true gift with minimal branding.
I also think it’s thoughtful and respectful when your swag’s branding is minimal. It’s more “generous” and less “transparent and borderline desperate marketing attempt.” I think more kindly of a company if they just made me something cool but didn’t force their company name down my throat in the process, you know? It also allows for a longer tail.
For example, a business card holder is nice conference swag, but it’s more likely to be used at OTHER conferences if it doesn’t say ADOBE in huge letters on the back. A small mark in the corner is more in keeping with the theoretically generous gesture of giving someone a free little gift, if you ask me.
One exception is when the overall look is custom, even though the branding is minimal—XOXOFest gave out awesome hot pink Field Notes notebooks; when I see someone else writing in one of those I basically know we share the Secret Code of XOXO. (Full disclosure; I was not an official attendee but I was in town visiting with folks who attended. They gave me pity notebooks, I suppose, haha.) Recognizable traits like that are OK if you pulled off good taste and subtlety in the actual brand name being stamped somewhere.
Everyone hates pointless cheap tchochkes.
Stuff like buttons, patches, glasses, keychains, and cheap plastic cups or tchotchkes are what I think it’s best to avoid. Those are all ugly and disposable feeling; they just seem like an utter waste. You’re better off doing nothing than spending money on crap.
No paper products.
Any paper products (fliers, brochures etc.) are an even graver utter no-no. It’s like you missed the memo about what swag is supposed to be, and it’s purely harmful to the environment without the redeeming “fun” factor of swag as a gift-like object.
My only exception to this was in Tokyo, advertisers often gave out packs of toilet paper with ads printed on the outside, because many public toilets there don’t have paper available. I never actually wound up using it, but I respected that idea and count this as more “useful/problem-solving” than “paper product” in my mind.
I’ve never actually been to the kind of event that gives away crazy spendy swag like free iPads or headphones or battery cases, but I see a bunch of mixed/disappointed reactions from people on the receiving end of higher-end swag. It feels wasteful; the gesture of having spent $200 per person on bulk Microsoft Surface pricing is crazy. People start thinking, “Couldn’t they have just lowered the ticket price, or let me at least pick my specs, or donated this to charity, or ___?” It’s such a personal thing, choosing what tech we spend hundreds of dollars on. When someone else makes that call for you (and engraves it to diminish potential resale value, heh) it just feels, I don’t know, like that generosity is misplaced and telegraphs poor judgment.
Maybe I just know a bunch of ingrates, but I think everyone would agree that it seems like the money could have been put to better use. So if you offer something pricey, make it also a problem-solver—like Tina’s commenter Daniel who said his company gives out mobile battery packs because people are always stressing about battery life at conferences. THAT is the right idea!